Queues FAQ

Q: How do priority percentages work? Can you give an example?

A: Priority percentages use a ratio, based on the highest priority percentage assigned to someone in the queue.

Here's an example: Three team members with the following priority percentages: Alice [100%], Bob [100%], and Carol [50%] would equate to the outcome when the priority percentages are set as Alice [50%], Bob [50%], and Carol [25%].

Q: Is it possible to use the round robin functionality to round robin between different groups?

A: Not at this time.