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Overview

Queue Logs provide a detailed history of lead routing, showing how leads were routed using Default, which rep (within the Queue) was assigned to that lead, where was the lead routed from, and what was the outcome of that routing (eg. did it result in a meeting?).

Each Queue will have its corresponding Queue Log.

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Lead

References the email of the lead being routed through the specific queue.

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Assigned To

Who was the lead assigned to (Queue member).

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Source Name & Source Type

Where was the lead routed from?

Source Name

• {{ Queue Member Name}}'s personal booking link

  • Routed using someone’s booking link.

• {{ Workflow Name }}

  • Routed from Display Scheduler node within a workflow.

• Handoff from {{ Member Name }}

  • Handoff workflow from a team member.

• Assignment from {{ Workflow Name }}

  • Assignment from a Round-Robin node from within a workflow.

Source Type

• Booking link

• Display Scheduler (node in workflow)

• Hand-off

• Round-Robin (node in workflow)

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Outcome

What was the outcome from routing the lead?

Booking Link, Display Scheduler, Handoff

• Meeting booked

• Meeting not booked

Round-Robin

• Lead assigned

• Lead not assigned

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Execution Time

The localized timestamp for when the lead was routed.

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How to Use

Queue Logs track lead routing through queues. Filter log entries by lead details or source types to monitor routing activity. The sidebar displays detailed information about individual leads, including the reasoning behind specific member assignments.

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Search, Filters, and Exports

Narrow your view using search (by lead email or assignee) or filters. Export your data to a csv, as needed.

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Filters

Filter by assigned to, source type, source name, and outcome.

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Search

Search by lead email or Queue Member name.

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Export

Export Queue Logs to CSV by exporting all in view or all in filtered view.

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Lead Information Sidebar

The more information side bar contains lead specific routing data, including: source, lead email, meeting status, and Queue Member assignment.

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Queue State

The queue state displays the queue type and selected member. The available members tab shows which other team members could have received this lead assignment.

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FAQs

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