Overview

The Observability feature helps identify and resolve form submission issues proactively. It provides real-time monitoring and alerts to ensure smooth form operations.

Alerts customers immediately when submission errors occur.
Acts as a proactive monitoring system, allowing customers to learn about issues directly from us.
Helps track and explain missing form submissions.

Form Observability provides a comprehensive monitoring and real-time alerts to ensure reliable form processing and uptime. This proactive monitoring system helps maintain consistent lead capture and identifies potential issues before they impact your business.

Configuration

Step 1: Enable Notifications in Settings

Enable notifications in settings

Go to Settings > Notifications (or click here)

Ensure Slack is integrated
Verify your Slack user is mapped under Settings > Users > User Mapping (column)

Step 2: Enable Form Error Notifications

Enable form error notifications

Toggle “Enable error notifications”

FAQs

FAQ: Where do errors come from?

Are errors surfaced from client-side or serverside?

FAQ: What happens if Default fails to load on page?

Will client-side errors be captured if the script fails to load?

No, since the error reporting code is contained within the script itself.
Our customers can ask their developer to add a .onerror handler for the script ( reference code snippet below as an example)

  <script>
    (function (w, d) {
      w.__default__ = { team_id: xxx, form_id: xxxxxx };
      var s = d.createElement("script");
      s.async = true;
      s.src = 'https://import-cdn.default.com/v2/index.js';
      s.onerror = function () {
        // log error to analytics or error tracker
      }
      d.head.appendChild(s);
    })(window, document);
  </script>

FAQ: Combining the onError with init script

Can errors be sent from the onError handler?

Yes, here’s how:

<script>
    (function (w, d) {
      w.__default__ = { team_id: xxx, form_id: xxxxx };

      var s = d.createElement("script");
      s.async = true;
      s.src = 'https://import-cdn.default.com/v2/index.js';
      s.onerror = function () {
				fetch("https://nucleus.default.com", {
				  method: "POST",
				  headers: {
				    "Content-Type": "application/json",
				  },
				  body: JSON.stringify({
				    form_id: "xxx",
				    errorMessage: "script failed to load",
				  }),
				});
      }
      d.head.appendChild(s);
    })(window, document);
</script>

FAQ: Supported form systems

Does this work for all Default form systems?

FAQ: How does Default alert me?

Where can I find these notifications?

About Us

Workspace Onboarding

Forms

Routing

Scheduling

Data Marketplace

Nodes

Dashboards

Integrations

Forms Observability

Overview

Configuration

Step 1: Enable Notifications in Settings

Step 2: Enable Form Error Notifications

FAQs

About Us

Workspace Onboarding

Forms

Routing

Scheduling

Data Marketplace

Nodes

Dashboards

Integrations

​Overview

​Configuration

​Step 1: Enable Notifications in Settings

​Step 2: Enable Form Error Notifications

​FAQs

​

Overview

Configuration

Step 1: Enable Notifications in Settings

Step 2: Enable Form Error Notifications

FAQs