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Queues vs Event Types

Queues are not to be confused with event types, which are separate objects. Events are used alongside a Queue in the Workflow Builder.

Events handle:

• Availability

• Length of meeting

• Meeting host

• Notifications / reminders

Queues handle:

• Picking the right Queue Member -> assignment to right meeting host

• Depending on your qualification flow, and requirements, your team may run multiple queues. One queue for discovery (SDR operated) and the other that goes straight to demo (sales rep operated).

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Round Robins & Queues

Queues can be integrated with Round Robin functionality in two ways:

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Round Robin Node

The Round Robin node in workflows handles lead assignment only. Add this node to your Canvas when distributing leads to representatives. Note: This node is not for scheduling meetings.

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Scheduling Link

Generate a Round Robin scheduler link by navigating to Events > Copy Link > Select a Queue. Leads who book through this link are automatically assigned to a queue member.

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FAQs